Terms of service
Terms and Conditions for Aurora Stone - www.aurora-stone.co.uk
1. Use of Aurora-stone.co.uk
Welcome to Aurora Stone! Our website, www.aurora-stone.co.uk, is provided to you for your personal use, free of charge, subject to the following Terms and Conditions. By accessing and using www.aurora-stone.co.uk, you agree to be bound by these Terms and Conditions.
Please note that these Terms and Conditions do not affect your statutory rights.
About Us:
1.1 Who We Are:
We are Aurora Stone, a company registered in England and Wales. Our registered address is 80 Whitworth Road, Rochdale, OL120EZ.
1.2 Contacting Us:
You can reach us via email at hello@aurora-stone.co.uk
1.3 Communication:
We may contact you via email or telephone for various purposes related to your use of our services.
2. Amendments
We reserve the right to update these Terms and Conditions from time to time. Any changes will be communicated to you via the email address provided during account registration or through an announcement on aurora-stone.co.uk. Your continued use of the website after the changes indicates your acceptance of the updated Terms and Conditions.
3. Account Registration
To register with aurora-stone.co.uk, you must be at least eighteen years old.
You are responsible for ensuring that the information provided during registration is accurate and complete.
Please inform us promptly of any changes to your registered information by updating your account details.
4. Password and Security
When creating an account on aurora-stone.co.uk, you will be required to set a password. Safeguard this password and do not share it with anyone. You are liable for all activities conducted under your password. If you suspect unauthorised access to your account, please notify us immediately.
We reserve the right to require a password change or suspend your account in case of security breaches or misuse.
5. Privacy
Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
6. The Contract Between Us
Orders placed on aurora-stone.co.uk are subject to payment confirmation. Upon receiving payment, we will confirm the availability of ordered goods via email. Goods will then be dispatched to the address provided during account registration. If any ordered items are unavailable, we will notify you promptly and process a refund within 7 days.
7. Price
The prices displayed on our website are applicable to the goods you order. Additional charges for delivery may apply, and certain locations may be ineligible for delivery. Please refer to our Delivery Policy for detailed information.
We reserve the right to cancel orders due to technical errors, typographical errors, or incorrect pricing.
8. Right to Cancel Your Contract
You have the right to cancel your order by contacting our Customer Services Team via email. Refunds for returned goods will be issued upon receipt at our warehouse. Return shipping costs are the responsibility of the buyer unless otherwise agreed.
Please refer to our Returns & Refund Policy for further details.
If you cancel your order after dispatch but before physical delivery, you are responsible for accepting delivery and arranging the return of goods to Aurora Stone. Refunds will be processed upon receipt of returned goods in pristine condition. We do not cover return or re-packaging costs in such cases.
Please ensure all goods are thoroughly inspected upon delivery. In the event of discrepancies or faults, contact our Customer Service Team immediately. It is advisable not to fix tiles until the complete order is delivered.
9. Cancellation by Aurora Stone
We reserve the right to cancel your order if:
* Insufficient stock is available to fulfill your order,
* Delivery is not possible to your area, or
* Goods are listed at an incorrect price due to typographical errors.
In such cases, we will notify you promptly and process a refund within 30 days.
10. Delivery of Goods to You
Aurora Stone cannot be held liable for financial losses due to late delivery, incorrect supply, or other delivery issues. It is recommended not to book tradesmen until goods have been delivered, signed for, and inspected.
Delivery times are estimated and not guaranteed. We utilize third-party couriers for all deliveries.
Please review our Delivery Policy for detailed information on delivery services and limitations.
11. Product Quality
Our products may vary in colour, texture, and markings due to their natural or manufactured composition. We cannot guarantee uniformity between batches. It is essential to inspect goods upon receipt and report any issues within 30 days.
Please read our Product Quality Policy for further details.
12. Liability
Aurora Stone shall not be liable for damages, losses, or expenses arising from:
* Incorrect or defective goods,
* Delayed delivery,
* Technical issues on our website, or
* Unforeseen events beyond our control.
Our liability is limited to the replacement, repair, or refund of faulty goods.
These Terms and Conditions do not affect your statutory rights or limit liability for personal injury or death caused by negligence.
13. Area Calculation
We recommend double-checking area calculations before confirming your order. Aurora Stone cannot be held responsible for under or over ordering.
14. Notices
All notices must be in writing and sent to Aurora Stone's contact address at 80 Whitworth Road, Rochdale, OL120EZ, United Kingdom.
15. Events Beyond Our Control
We shall not be liable for failure to deliver or delays caused by circumstances beyond our reasonable control, including but not limited to strikes, accidents, or natural disasters.
16. Limitations
You agree not to use aurora-stone.co.uk for unlawful, abusive, or disruptive purposes, including:
* Transmitting offensive or illegal material,
* Gaining unauthorised access to computer systems,
* Interfering with other users' enjoyment of the website,
* Breaching laws related to public telecommunications networks, or
* Violating copyright or intellectual property rights.
17. Aurora Stone reserves the right to refuse or remove any material posted on the website.
You agree to indemnify Aurora Stone against any losses, liabilities, or expenses arising from your use of the website.
18. Availability of the Website
While we strive to offer the best service, we do not guarantee that aurora-stone.co.uk will meet your requirements or be fault-free. We may restrict access for maintenance or introduce new features as needed.
19. Right to Suspend or Cancel Registration
Aurora Stone may suspend or cancel your registration at our discretion, especially in case of breaches of these Terms and Conditions. You can cancel your registration at any time by notifying us in writing.
20. Aurora Stone's Liability
The website is provided without warranties or guarantees. You assume the risks associated with internet use.
We disclaim liability for any indirect or incidental damages arising from your use of aurora-stone.co.uk.
21. Invalidity
If any part of these Terms and Conditions is deemed unenforceable, the remaining provisions will remain valid.
22. Privacy
By using aurora-stone.co.uk, you agree to our Privacy Policy.
23. Third Party Rights
Except for our affiliates, directors, or employees, third parties have no rights under these Terms and Conditions.
24. Intellectual Property
The content on aurora-stone.co.uk is protected by intellectual property rights. You may only use the content for personal, non-commercial purposes.
25. Governing Law
These Terms and Conditions are governed by English law, and any disputes will be resolved in English courts.
26. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Aurora Stone regarding the website and its services.
27. Miscellaneous
You may not assign your rights under these Terms and Conditions. If any provision is found invalid, it will not affect the validity of the remaining provisions.
This website is owned and operated by Aurora Stone. For inquiries, contact us at 80 Whitworth Road, Rochdale, OL120EZ, United Kingdom.
If you have any questions, please email us at hello@aurora-stone.co.uk.
28. Mailing
By registering an account, you may receive emails regarding special offers, promotions, and news from Aurora Stone. You can unsubscribe at any time.
These Terms and Conditions were last updated on 20/03/24